This is a sample page.
Overview
Effective Date: February 25, 2024
Thank you for choosing Safe Kids Control. Given the digital nature of our parental control app and the services provided, our refunds and returns policy is designed to be as fair and transparent as possible to both the customers and our business.
Digital Product Policy
Safe Kids Control is a digital software app, and therefore, it is deemed “used” after download or opening. This unfortunately means we have a strict no refund or return policy for our app once it is purchased and activated on your device.
Cancellation Policy
You may cancel your subscription to Safe Kids Control at any time. If you cancel your subscription within 14 days of your initial purchase and have not yet activated the app, you may be eligible for a refund. Cancellations made after this period, or cancellations made after the app has been activated, will not qualify for a refund.
Subscription Trials
If you are on a free trial and have not been charged for a subscription, you can cancel at any time before the trial period expires to avoid incurring charges. No refund is needed in this scenario, as no charge would have been made against your account.
Exceptional Circumstances
If you experience technical issues that prevent the app from functioning as advertised, and we are unable to resolve the issue within a reasonable timeframe, a refund may be issued on a case-by-case basis. Documentation of the issue, such as error reports or screenshots, may be required to process the refund.
How to Initiate a Return
To initiate a return or refund, please take the following steps:
- Contact our customer support team at support@safekidscontrol.com with your request.
- Include proof of purchase and, if applicable, details and documentation of any technical issues encountered.
- Provide your contact information, including the email address associated with your Safe Kids Control account.
Processing Refunds
If a refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment, within a certain number of days, depending on your card issuer’s policies.
Fees and Costs
There are no fees for canceling your subscription or requesting a refund under the aforementioned conditions. However, please be aware that refunds may not include any processing fees or currency conversion fees applied by your financial institution.
Contact Information
For any questions or concerns about your purchase, subscription, or this policy, please contact us at:
Safe Kids Control Customer Support
Email: support@safekidscontrol.com
Address: 244 Road Road, NR7LWR, Norwich, Norfolk, UK
Our customer support team is available to assist you and aims to respond to all inquiries within 48 hours.
Policy Updates
This policy may be updated or changed at our discretion. The effective date at the top of this page indicates the last time this policy was revised. We encourage you to review our policy periodically.
By purchasing and using the Safe Kids Control app, you are agreeing to this refunds and returns policy. We value your business and strive to provide the best possible service to all our customers.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Only regular priced items may be refunded. Sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us at {email} for questions related to refunds and returns.